778bet FAQ – All your questions, Find answers here

Forgetting your password happens — 778bet offers multiple ways to get back into your account.

Standard situation (phone available): On the login page, click the "Forgot Password?" link. Enter your registered mobile number, and you'll receive an OTP. Use it to set a new password. The whole process takes 3–5 minutes. Alternatively, select the OTP tab directly on the login page — you can log in using just an OTP, without needing your password.

If you lose your phone or change your number: It's a bit involved, but it can be sorted out. Reach out via live chat or email support@778bet.life with the subject line "Password Recovery – Phone Number Change". The support team will verify your identity using your NID or passport number and link a new phone number to your account via email. This process typically takes 24–48 hours.

• Password reset links are never sent via email — OTP or support is the only way to recover access.
• 778bet will never ask for your password or OTP over the phone – any such call is a scam.

KYC (Know Your Customer) verification is not mandatory for all 778bet members – however, it is required if you wish to withdraw above a certain amount.

When KYC is required:

• Before your first large withdrawal (generally ৳5,000 or more).
• When suspicious activity is detected on the account.
• When requesting a name or number change.

What you need to submit:

• National ID Card (NID) – Clear photos of both front and back. Or a photo of the data page of your passport.
• Selfie – A selfie holding your NID (both your face and the NID must be clearly visible).
• If required: a recent bank statement or screenshot of a mobile banking transaction.

Deposit methods: Upload a photo via live chat or email support@778bet.life. Verification is usually completed within 24 hours. Once successful, a confirmation message will be sent to your email.

There's no need to panic – accounts are usually locked or suspended for specific reasons, and most cases can be resolved. Your balance remains completely safe.

Common reasons for an account being locked:

• Entering the wrong password 5 times in a row will automatically lock your account for 30 minutes. Wait out the 30 minutes, or log in using the OTP method instead.
• Unusual login activity (access from multiple devices or countries).
• Large withdrawals may be temporarily held if your KYC verification is still pending.
• Suspected policy violations (e.g. multiple accounts or bonus abuse).

What to do:

• Contact us via live chat – type "Account Lock" in your message. You'll typically get a response within 5–15 minutes.
• Or email support@778bet.life with the subject line "Account Lock – [your number]".
• Support will explain the reason and, if necessary, ask you to complete KYC or other verification steps.

Most standard locks are resolved within 24 hours. If your account has been suspended due to a policy violation, the matter will be investigated before a decision is made.

Rollover (or wagering requirement) is a condition that specifies how much you need to bet in total before you can withdraw bonus funds. It's in place to prevent misuse of bonuses.

Let's walk through an example: Say you deposit ৳1,000 and receive a ৳2,000 bonus with a 30x rollover requirement. To withdraw that ৳2,000 bonus, you'd need to place a total of 2,000 × 30 = ৳60,000 in bets. These bets are tracked across both your main balance and your bonus balance.

How to track your progress:

• Log in and go to the "Bonus" or "Promotions" section.
• The rollover completion progress for any active bonus is shown as a percentage.

Important rules:

• Not all games count equally toward rollover – some games (such as Live Casino) count at 100%, while others count at a lower rate.
• You must complete the rollover before your bonus expires – the validity period is typically 7–30 days.
• Full terms and conditions for specific bonuses on the Bonus page available.

When a match is cancelled or abandoned, 778bet settles bets in accordance with international betting rules. The outcome varies depending on the situation:

If the match is cancelled before it starts: All bets are declared void and the full stake is returned to your account — usually within 24 hours.

If a match is abandoned after it has already started:

• In cricket (T20/ODI), if a minimum number of overs have been completed (e.g., at least 10 overs in a T20, or 20 overs in an ODI), the result is determined using the DLS method or an equivalent full-match calculation. Bets are then settled based on that result.
• If the match does not reach the specified number of overs, most bets are voided and stakes are refunded.
• In football, if 90 minutes are not completed, bets are generally voided.

How long does settlement take: Usually within 1–6 hours of the official result being announced. In complex situations, it can take up to 24–48 hours.

To check the current status of your bets, log in and go to the "Betting History" section.

An accumulator (also called a parlay or multi-bet) combines bets on multiple events into a single bet slip, with the odds for each event multiplied together. This means bigger potential winnings if all selections win — but if any single one loses, the entire bet is lost.

How to place an accumulator bet on 778bet:

• Go to the Sports section and click on the odds for your first selection. It will be added to your bet slip.
• Then add more event odds to your betslip one by one (from any sport or match you like).
• The betslip will automatically switch to accumulator mode and display the combined odds and potential winnings.
• Enter your stake and tap "Confirm Bet".

A few useful things to know:

• At 778bet, you can generally add up to 15–20 selections in a single acca.
• Two markets from the same match cannot be combined in a single accumulator — the system will automatically prevent this.
• If any one selection in an acca is cancelled, that leg is voided and the bet continues with the remaining selections.
• Minimum bet: accu bets generally start from ৳10.